IT Support Technician

POSITION

• Job Title: IT Support Technician
• Primary Responsibilities: Providing technical support to staff, maintaining the organization’s IT infrastructure, troubleshooting hardware and software issues, ensuring data security, and implementing new technology solutions.
• Key Goals & Objectives: To maintain an efficient, secure, and reliable IT environment that supports the organization's operations and strategic objectives. Enhance staff productivity through effective technology solutions.
• Challenges & Needs: Balancing the need for advanced IT solutions with budget constraints, staying ahead of cybersecurity threats, and ensuring technology is accessible and user-friendly for all staff members.

ORGANIZATION

• Organization Name: [organization name]
• Website: [website.com]
• Mission & Vision: To [organization's mission] with a vision to [organization's long-term goal], making a significant impact on [specific area or issue].
• Core Values: [add your organization's core values]
• Primary Beneficiaries: Serving [key beneficiaries of your organization's work].

• Technical Support: Provide timely and effective technical support to staff, resolving hardware, software, and network issues to minimize downtime.
• IT Infrastructure Maintenance: Maintain and monitor the organization’s IT infrastructure, including servers, networks, and workstations, to ensure reliability and efficiency.
• Troubleshooting: Quickly diagnose and troubleshoot IT problems, implementing solutions to restore functionality and prevent recurrence.
• Data Security: Implement and manage security measures to protect the organization’s data against unauthorized access, loss, or breach.
• Technology Implementation: Assist in the evaluation and implementation of new technology solutions that align with the organization’s needs and objectives.
• User Training and Support: Provide training and support to staff on the use of IT systems and applications, enhancing their productivity and technology competence.
• System Updates and Backups: Manage system updates, patches, and backups to ensure the IT environment is up-to-date and data is securely backed up.
• Vendor Management: Liaise with technology vendors and service providers to secure support, manage contracts, and resolve issues.
• Documentation: Maintain detailed documentation of IT systems, configurations, procedures, and inventory, supporting effective management and continuity.
• Accessibility and Usability: Ensure technology solutions are accessible and user-friendly, addressing the diverse needs of all staff members.